FAQ

Order FAQs

1.Will your factory be able to produce products with my design and logo?

Yes,Of course! We offer OEM service to customize based on customers' specific requirements, like material, color, size, etc.

Just let us know your idea of the design and then we can able to make the sample accordingly.

2. What is the MOQ?

For Bag&backpack, MOQ=500pcs

For Discs each design MOQ=300pcs.

For Retriever MOQ=500pcs

For Basket MOQ=50pcs

For Cart MOQ=300PCS

3.How many days to delivery the goods to me ?

Sample time :7-10 days

Production time: usually 30-45days after sample and order beconfirmed.

4.What is the payment?

Sample: 100% paid before producing.

Bulk order: TT advanced 30% deposit, TT 70% before shipment. 

5.How much do you charge for samples?

For the first cooperation, we need to charge sample fees, and it is refundable after u place order if qty up to MOQ. 

For our repeated clients, the sample will be free. 

If sample is simple, we have ready material in our sampling room, sample can offer for free also. 

6. What is the mode of transportation?

EMS, DHL, FEDEX, UPS, sf-express, TNT, China post, etc. (by sea or air, according to your requirements)